How long does shipping take?
All orders are processed and shipped within 1-3 working days of the order being received. Once your order has shipped, you will receive an email with the tracking number to track the delivery of your order.
We deliver worldwide and We offer FREE Standard Delivery on all orders.
Standard Delivery - 7 to 14 business days ( please note that due to COVID 19, delivery times might take longer than normal )
Is it safe to use debit/credit cards on your website?
Absolutely! We use SSL security to ensure all your personal and debit/credit card information is encrypted. We do not have access to or store your credit card information and your payment details are processed in a secure environment.
How do I check the status of my order?
You will receive an Order Confirmation email as soon as you have placed the order. You can click the 'View Your Order' link in the order confirmation email to check the status of your order. Once your order has been shipped, you will receive an email with the tracking number to track the delivery of your order(please check your spam folder if you have not received the email). You may also visit our website at any time and click on our Order Status/Track Your Order page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us on firstname.lastname@example.org immediately and we will do all we can to investigate.
Do you ship Internationally?
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Is your website secure with my personal information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
How do I order on your website and What payment methods do you accept?
Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! We accept Visa, Mastercard, American Express, Google Pay and Apple Pay.
Does VENUS provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Do you offer a refund if I don't like the product?
Absolutely! If you don't like the product, you can return the product for either a partial refund or exchange the product for an alternative item. Simply visit our refund policy page for complete details. Visit our Returns Center to initiate your returns.
If you have any additional questions that has not been addressed in our FAQs, Please contact us at email@example.com and we will get back to you as soon as possible.